Frequently asked questions.
Common questions from renters and landlords using Tuzama. Can't find what you need? Contact us directly.
Common questions from renters and landlords using Tuzama. Can't find what you need? Contact us directly.
Common questions from renters about browsing, contacting landlords, and how the platform works.
Yes. Browsing listings and contacting landlords through Tuzama is completely free for renters.
Create a free account, open a listing you're interested in, and tap to reveal the landlord's contact details (phone, WhatsApp, and/or email, whichever they've enabled). From there, you reach out and arrange everything directly with them.
No. Tuzama is a directory. We connect you with the landlord and step back. Visits, negotiations, deposits, and rent payments all happen directly between you and the landlord, off-platform.
Every listing goes through a review before it's approved and published, so obviously fake or incomplete listings get caught early. That said, always do your own due diligence too. See our Safety and Trust tips for what to check before you send anyone money.
Not yet. Saved listings are on our roadmap. For now, bookmark the listing page in your browser.
Everything landlords need to know about posting properties and communicating with potential tenants.
Yes, posting a listing on Tuzama is currently free.
When you post a listing, you choose which contact details to make visible. Phone, WhatsApp, and/or email. Only logged-in renters can view them, and they'll reach out to you directly.
Every listing is reviewed before it goes live to keep the platform genuine. We don't currently screen or vet renters themselves, that part stays between you and whoever contacts you.
Yes, you can edit or remove your listing any time from your account dashboard.
No, never. Tuzama doesn't charge or accept any commission or fee on a completed rental, whether you're listing as a landlord or an agent. Renters contact you directly, with no middleman involved in the transaction itself.
Questions about the platform, account management, and reporting issues.
Tuzama is currently focused on the Kenyan rental market.
Use the "Report Listing" button on the property page, or the "Report Landlord" button on their profile. You can also email us at tuzama@tutamail.com if you need to send more evidence.
You can permanently delete your account directly from the Account Settings page. This removes your listings and data. If you're locked out, email us at tuzama@tutamail.com.
We're here to help. Reach out and we'll get back to you.